Return & Exchange Policy

Because your satisfaction is always in style.

At BERRY, we believe elegance is not only in what you wear — but in how you're treated. If you need to return an item, we’re here to make the process seamless and respectful.

Change of Heart? It Happens.

You have 7 days from the date of delivery to request a return — no questions asked.

To be eligible for a return:

• Items must be in original, unworn condition, with tags attached.

• Please ensure they are securely packaged to protect their condition during transit.

To start a return, simply email us at berrycollectionteam@gmail.com with your order number. We’ll send you the return instructions and address.

Two Easy Return Options

You can return your item by:

• Shipping it to us via your preferred courier (address will be provided).

• Booking a home pickup for a flat fee of €5, which will be deducted from your refund.

Refunds

Once we receive and inspect your return, we’ll issue a full refund (excluding standard delivery charges) to your original payment method within 7 business days.

Please note:

• Return shipping costs are not covered unless the item is faulty or incorrect.

• If you opt for pickup, a €5 fee will apply.

We Do Offer Refunds

Once your return is received and inspected, we will issue a full refund (including standard delivery charges in case of faulty or incorrect item) to your original payment method within 7 business days.

Faulty or Incorrect Item?

We're truly sorry for the inconvenience.

Please email us at @berrycollectionteam@gmail.com and we will:

• Provide a complimentary return label

• Arrange a full refund or replacement, as you prefer

Shipping & Delivery

• Free delivery on all orders over €50

• Orders under €50 incur a €5 delivery charge

Kindly note that all SALE items are final and cannot be exchanged.